Delivery Information

Delivery Information

 

Delivery and costs

The shipping of the ordered goods is made by BLACK VELVET CIRCUS via DHL and DHL Express.
The delivery of the goods takes place to the delivery address indicated by the customer.

After confirmation of the order the delivery takes place:

    • At delivery addresses in Germany within 3-7 days,
    •
To delivery addresses in the remaining EU countries within 5-10 days,
   
• To all other delivery addresses within 10-15 days.

The indicated delivery times represent only approximate guideline values ​​provided by the supplier (DHL) and no binding delivery dates.

Shipping costs:

    • For deliveries in Germany 5,95 €
   
• For deliveries to the remaining EU countries 15, - €
   
• For deliveries to all other countries 35, - €
   
• For orders over 100,- shipping within Germany is free of charge

In the case of deliveries outside Germany, additional costs may arise when importing into a third country (customs duties, possibly customs charges, import turnover taxes). These other costs - the concrete amount of which the customer can request from the competent customs office - is borne by the customer.

 

Return

In the event that something should not fit properly there is of course the possibility to return the goods. You can make use of your right of withdrawal here (see Right of Withdrawal). In this case, please return the goods undamaged to the following address:

Dennis Glissmann
872291396
Packstation 129
20359 Hamburg, Germany

The costs for the return are not refunded.