Consumers have instead of the statutory right of withdrawal a, as described below, 14 day statutory right of revocation.
Right of Revocation
It is possible to return the received products without reason within 14 days by post. Exempt from this are items that have been personalised, tailor made or custom made etc. (“made-to-order”) The deadline begins after receiving this written instruction (e.g. as a letter, fax or email) but not before delivery of the product to the customer (with the recurring delivery of similar products and not before the receipt of the first part of a multiple delivery) also not before the completion of our obligation to inform in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations in accordance with § 312g paragraph 1 clause 1 BGB in conjunction with Article 246 § 3 EGBGB. Only with non package postable products (e.g. bulky goods) is it possible to communicate a desire to return the product in written form. The punctual posting of the product or the written desire to return is enough to observe the deadline.
Only items that are damaged will have shipping costs refunded upon return.
Product return and the written desire to return are to be addressed to:
Eimsbütteler Chaussee 22
- Email: firstname.lastname@example.org
The received product, payment, as well as any possible derived use (e.g. consumer benefits) are to be returned in case of an effective return. In case of deterioration and/or derived use (e.g. consumer benefit), the product can be returned in part or only in a deteriorated state, it is necessary to give us compensation for lost value. Compensation for lost value has to be made only if the derived use or deterioration is in conjunction with use of the product that goes beyond inspecting the product and its characteristics. Under „inspecting the product and its characteristics“ we understand the testing and sampling the product in question as is usual in a store. Refund commitments must be met within 14 days. The deadline begins for the customer with the sending of the product or a written desire of return in case of bulky goods, for us it begins when we receive either.
Please send back undamaged goods only to the following address:
Tanja Glissmann/ BLACK VELVET CIRCUS
Eimsbütteler Chaussee 22
FORM OF REVOCATION
The Form of Revocation evolves from official information to article 246 a § 1 Abs. 2 S. 1 Nr. 1 EGBGB.:
(If you would like to withdraw the contract, please fill out the form and send it to the adress mentioned above.)
- To Tanja Glissmann, BLACK VELVET CIRCUS, Eimsbütteler Chaussee 22, 20259 Hamburg, Germany - email@example.com:
- Hereby I/we (*) withdraw the contract I/we (*) concluded about the purchase of the following products:
- Ordered on (*)/received on (*)
- Name of the customer/s (*)
- Adress of the customer/s (*)
- Signature of the customer/s (*)
(*) Please cross inapplicable statements.